Refund and Returns Policy

At INDELITY, we are committed to offering high quality products and exceptional customer service. We want you to be completely satisfied with your purchase with us, but we understand sometimes it may not be right for you. If you are not happy with your order for any reason, we offer a simple returns policy which comes at no cost to you!

To be eligible for a free return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. The request must be sent to us within 30 days of purchase.

Purchases made using a discount code will be refunded at the same rate as purchased after the discount has been applied. If gift cards have been used towards a purchase, the refund will be returned onto the gift card or an alternative gift card.

Free Returns

  1. To start a return, you can contact us at contact@indelity-golf.com.
  2. You will need to provide us with your order confirmation, full address and your full name.
  3. Within 24 hours we will send you a prepaid returns label which you can use to send the items back to us.
  4. Item's back to us without first requesting a return will not be accepted.
  5. Once we then receive the items, the refund will be processed. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at contact@indelity-golf.com.